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Returns & Refunds

WHAT IS YOUR RETURN POLICY?

Please refer to playlabbeauty.com/returns for our full policy. Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

Hygiene and safety are important to us. We will accept back beauty products within 14 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

WHAT IS YOUR EXCHANGE POLICY?

If you change your mind, we recommend returning the original item and placing a new order for the desired product.

HOW DO I MAKE A RETURN?

You can return your item by contacting us at hello@playlabbeauty.com with your order number and item that you would like to return.

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, you can return your item by contacting us at hello@playlabbeauty.com with your order numbers and items that you would like to return.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

  • E-Gift cards or gift certificates will be refunded back to the original e-gift card/gift certificate.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

Shipping

WHEN WILL MY ORDER SHIP?

Orders will ship within 2 business days.

WHAT SHIPPING METHODS DO YOU OFFER?

  • Economy 5 - 8 Business Days
  • Standard 3 - 4 Business Days

There are areas in which we cannot expedite shipping due to logistics. These areas include:

  • Hawaii
  • Alaska
  • Puerto Rico (US Territory)
  • US Virgin Islands (US Territory)

For US territories and Alaska, the orders will ship either USPS or DHL.

DO YOU SHIP TO APO PO BOXES OR MILITARY FPO/DPO ADDRESSES?

Yes. We offer the USPS delivery option to APO or Military FPO/DPO addresses. Delivery service to these addresses can take 5-10 business days. Please note that certain items are restricted depending on the country of the Military address.

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

If you need to cancel your order, please email us at hello@playlabbeauty.com as soon as possible. We strive to ship orders immediately, so your order may already be in process. If that’s the case, you will need to request a return once it arrives.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we are not able to change out the items in an order once the order has been placed. You can process a return for the unwanted item once received. You can place a new order for the correct product as well.

POSSIBLE DELAYS

We do our best to ensure timely deliveries for all orders. On a rare occasion, these packages can arrive outside of the estimated timeframe.

WHY IS MY PACKAGE STILL NOT TRACKING?

If you recently received the tracking number, it can take up to 24hrs before the tracking information is updated by the courier.

WILL MY PACKAGE REQUIRE A SIGNATURE?

No.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

In the unfortunate event, you are not able to locate a package that has been marked delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, if you are still not able to locate your package, please contact us at hello@playlabbeauty.com for assistance.

WHAT IF MY PACKAGE IS MISSING AN ITEM(S)?

If you're missing items or a shipment, contact us within 7 days of ship date.

Payment

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Credit cards are a secure payment method to use when shopping online. PlayLab Beauty takes security measures and fraud monitoring to keep your account information safe.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • 3rd party payment methods: Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay and Venmo. Options may vary based on location and order amount.
  • PlayLab Beauty E-Gift certificates/Gift cards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

E-GiftCards & StoreCredit

HOW DO I PURCHASE AND SEND A GIFT CARD?

You can purchase Electronic Gift Cards here!

DOES STORE CREDIT EXPIRE?

Your store credit/gift card balance does not expire, however, due to state escheatment laws, if there has not been any recent activity on the account (within 3 years or 5 years depending on the state), we will notify you of your account balance. If we do not receive a response from you and if there is still no activity on your account, we may need to report and send the funds to the state.

Based on 108 reviews
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Loved this mask

First time using a vitamin c sheet mask. My skin looked bright and hydrated. Came back on here to buy 2 more.

It's so good that my boyfriend stole it from me!

I love this serum, it's milky and perfect to deliver fast yet nourishing hydration. I used it for a long time until it suddenly disappeared from my skincare cabinet and I found out that my boyfriend stole it from me because it's so good! Needless to say, this is a five star rating from the both of us

Viral Collagen mask dupe

This mask is fantastic! It's a great alternative to the viral biodance collagen mask. If you don't want to sleep in it, this is a great option that really does the job.

Worth the hype!

This mask had so much hype and I was so excited to get it on my face and it did not disappoint! It made me look fantastic. Absolutely saved my skin after a sun-filled vacation that made my skin dry. I looked rejuvenated and got many a compliment.

The secret to glass skin

I have used both the PDRN sheet mask and the collagen sheet mask and love the alternative of a wrapping mask! I put it on before bed after my regular skincare and let it dry, it only takes around 5-10 minutes, and then go to sleep. I wake up and it's still in tact! Super easy and satisfying to peel off, you just have to make sure to put a decent layer on your skin. I don't even wash my face the day after because my skin looks so great.

AMAZING oil cleanser

I absolutely love this oil cleanser! I've tried others but this is my favorite. It does an excellent job of clearing my pores. I also use it when I gua sha before the shower and it's great. I love that it doesn't absorb into my skin when I'm massaging my face.

Best cleanser ever!

I have now gone through an entire bottle of this cleanser and it's the absolute best. I use it after my oil cleanser and it takes everything off perfectly--- my face feels so clean afterwards. I love how well it cleans my pores, it's really helped my skin texture.

LOVE THIS!

Easy to apply and looks very natural on, great for people with cool undertones.

Great cleanser

I use this cleanser after an oil cleanser and it’s the perfect finisher! It really makes my skin feel clean, refreshes, and prepped for the other steps in my routine!

BEST makeup remover ever!!

This product is so amazing!! I wear waterproof mascara and this cleanser takes it off so gently and effectively! It also clears out my pores really nicely! 10/10 product!

LOVE LOVE THIS MOISTURIZER

I’ve been using this moisturizer for three months now and really have been enjoying how makes my skin feel! I was dealing with blemishes and have acne prone skin, but this cream really helped clear a lot of that up and my skin looks visibly better now! Would definitely recommend!!

So clean!

This toner has zero of the harsh astringent feeling, my skin feels nourished and clean after every use. 10/10!

V
Dynasty Cream
Vanessa Silverman
Great product

This cream is so light and my skin is glowing when I wake up!

Love!!

I really didn't think this would work when I got it because it really feels like a moisturizing oil, but my skin feels so incredibly clean after using it! There is no hard feeling of tightening or dryness after I use it, absolutely love!

V
Birch Juice Moisturizing Sunscreen SPF 50+ PA++++
Vanessa Silverman
Superb!

I love this product - living in Miami we definitely know our sunscreen and this one is just amazing. Wearing it every day and reapplying without the feeling of any grease or weight is a dream!

Repurchased 3x

Love this cushion foundation. I have sensitive skin and haven't had any issues. Light weight, and great for a casual day out. My bestie stole it from me because she loves it so much! The colors are easy to match, I'm more olive toned and my bestie is more Olive milky white and it was fine for the both of us!

I love this sunscreen. Goes on smooth and my face glows all day.

A
Ginseng Essence Water
Anonymous
Great essence!

I use this product after the rice toner, and they work well together. The texture of this essence is water-like and not sticky. My skin feels brighter and smoother after a few weeks of twice-daily use. Highly recommend!

My new choice

I like this product very much! The texture is mochi-like as advertised and fun to use. It takes off makeup well and exfoliates gently. I only use this product to remove makeup, and see no residue.

Previously, I had used the same cleansing oil for over 25 years, but I finally found a new cleanser that better suits my skin and needs. Highly recommend!

S
Rice Toner
Sanghi Suh
Great toner!

This toner is great! I've been using it for a few weeks. My skin has become smoother and more radiant. I like the liquid texture. It's not sticky and gets absorbed into the skin quickly.

M
Han All Sharp Brow Dual Sided Pencil
M.Y.
Easily a favorite

Love the thin tip, natural color, compact packaging and built in spoolie! Unlike some other brands this feels weightless and looks natural, and I often forget I have makeup on. Stays all day and comes off easily with oil cleanser.

It works!

It works! I wanted to try something other than The Ordinary and this serum that combines many actives feels better on my combination/sensitive skin. I used this daily, PM and AM, for about a month, and have seen newer dark spots fade or not get as dark after being in the sun. Older dark spots might be fading but I don't see as much of a difference.

Excellent for dehydrated skin

I have finally found a serum that actually helps with my dehydration. It's very soothing and calming as well. I will definitely keep on using this fantastic serum.

Easy application, formula doesn't last as long as I'd prefer

It applies great but doesn't last unless you use primer or setting powder, even on days where I've done that if it's windy and my eyes water this fades off. Wanted to love it but it's just OK - probably fine if you don't have oily eyelids or seasonal allergies!

Great for light coverage, curl, and lash separation!

This wand is excellent for shaping the lashes, I have been using as a base before putting on a more volumizing formula just to get my lashes to hold their curl. I also wear alone on lighter makeup days as the perfect my-lash-but-better look. Easy to use and great longlasting formula!