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Returns & Refunds

WHAT IS YOUR RETURN POLICY?

Please refer to playlabbeauty.com/returns for our full policy. Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

Hygiene and safety are important to us. We will accept back beauty products within 14 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

WHAT IS YOUR EXCHANGE POLICY?

If you change your mind, we recommend returning the original item and placing a new order for the desired product.

HOW DO I MAKE A RETURN?

You can return your item by contacting us at hello@playlabbeauty.com with your order number and item that you would like to return.

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, you can return your item by contacting us at hello@playlabbeauty.com with your order numbers and items that you would like to return.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

  • E-Gift cards or gift certificates will be refunded back to the original e-gift card/gift certificate.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

Shipping

WHEN WILL MY ORDER SHIP?

Orders will ship within 2 business days.

WHAT SHIPPING METHODS DO YOU OFFER?

  • Economy 5 - 8 Business Days
  • Standard 3 - 4 Business Days

There are areas in which we cannot expedite shipping due to logistics. These areas include:

  • Hawaii
  • Alaska
  • Puerto Rico (US Territory)
  • US Virgin Islands (US Territory)

For US territories and Alaska, the orders will ship either USPS or DHL.

DO YOU SHIP TO APO PO BOXES OR MILITARY FPO/DPO ADDRESSES?

Yes. We offer the USPS delivery option to APO or Military FPO/DPO addresses. Delivery service to these addresses can take 5-10 business days. Please note that certain items are restricted depending on the country of the Military address.

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

If you need to cancel your order, please email us at hello@playlabbeauty.com as soon as possible. We strive to ship orders immediately, so your order may already be in process. If that’s the case, you will need to request a return once it arrives.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we are not able to change out the items in an order once the order has been placed. You can process a return for the unwanted item once received. You can place a new order for the correct product as well.

POSSIBLE DELAYS

We do our best to ensure timely deliveries for all orders. On a rare occasion, these packages can arrive outside of the estimated timeframe.

WHY IS MY PACKAGE STILL NOT TRACKING?

If you recently received the tracking number, it can take up to 24hrs before the tracking information is updated by the courier.

WILL MY PACKAGE REQUIRE A SIGNATURE?

No.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

In the unfortunate event, you are not able to locate a package that has been marked delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, if you are still not able to locate your package, please contact us at hello@playlabbeauty.com for assistance.

WHAT IF MY PACKAGE IS MISSING AN ITEM(S)?

If you're missing items or a shipment, contact us within 7 days of ship date.

Payment

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Credit cards are a secure payment method to use when shopping online. PlayLab Beauty takes security measures and fraud monitoring to keep your account information safe.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • 3rd party payment methods: Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay and Venmo. Options may vary based on location and order amount.
  • PlayLab Beauty E-Gift certificates/Gift cards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

E-GiftCards & StoreCredit

HOW DO I PURCHASE AND SEND A GIFT CARD?

You can purchase Electronic Gift Cards here!

DOES STORE CREDIT EXPIRE?

Your store credit/gift card balance does not expire, however, due to state escheatment laws, if there has not been any recent activity on the account (within 3 years or 5 years depending on the state), we will notify you of your account balance. If we do not receive a response from you and if there is still no activity on your account, we may need to report and send the funds to the state.

Based on 66 reviews
89%
(59)
9%
(6)
2%
(1)
0%
(0)
0%
(0)
Natural Look

I’m glad that I took the recommendation to go with this product. The look is natural and foundation is so light can’t tell I have anything on. Great for every day use

Dark spots be gone!

I have very fair skin. A little bit of sun can give me dark sports. This product fades them away.

Smells SO refreshing

I love using this product in the morning! I feel like it brightens my skin and wakes me up. The scent is also very refreshing. I would say that it helps with acne because ever since I started using this product (for about 1 month), I am not breaking out as much. I would definitely recommend!

G
Bean Essence
Geraldine
LOVE THIS

I use for my night time skin care routine. I honestly don't know what essence is but I do know that ever since I started using this product, my skin has been glowing the next day when I wake up. It moisturizes without feeling too oily. My skin looks really soft and I will buy again when I run out. I use after I apply toner.

Great For Spot Treatment!

I'm the type of person who breaks out during my "time of month" especially in my t-zone area. I found this great for spot treatment after I finish all my skincare. It smells kind of minty and refreshing. I like this product a lot because it does not dry my skin out (unlike many acne spot treatments).

AMAZING TONER!

On to my second bottle! I use this day and night and have really noticed a difference in my skin. If you're going for that "glass skin" look then you need this! It feels really refreshing on the skin too. I use after I wash my face and I use shiseido cotton pads to apply (instead of my hand). I'm hoping this will re-stock so I can keep purchasing from this store!

Cool, calm and collected

I have rosacea so my face is always red. On dry days, the redness gets worse, and my face feels warmer which makes it harder to cover with makeup or foundation. So, I was looking for a non-tinted sunscreen that would help protect and calm my face – with or without foundation. When I shared my concerns, of course the ladies at PlayLab delivered. They suggested I use this sun serum from Abib. When I heard serum, I had my doubts. But that all went away the first moment I used it.
The serum is absorbed almost as soon as it is applied and creates a smooth surface. And not too long after, my red face looks and feels calm, and I feel good about leaving my house without any foundation. On days I have to put on foundation, it goes on easily and doesn’t leave a thick or heavy feeling on my face. This is a must buy!

No more puffy eyes

These patches are great! I used to get the individually wrapped eye patches. But always felt bad about all the waste with the packaging. But also felt the ones that were good usually came in a box of 5-10. And if I get a box of 30 eye patches, the quality was usually sacrificed. But not only do these eye patches have less packaging, there are enough patches to use daily. More importantly, if you wake up with puffy eyes every morning like me, you’ll notice the puffiness disappear after the first use and feel hydrated.
I usually wake up with puffy eyes and started getting bags under my eyes as I get older. I also work from home with many early morning video calls. I put these on 10-15 minutes before I start working or before I have to hop on a call and the puffiness is gone by the time I have to hop on the call.
Once again, PlayLab really listened to my concerns and delivered with such amazing recommendations!

super light and so easy to blend!! layers nicely over makeup

Favorite. Cream. Ever.

As someone with dry skin, this has been a lifesaver for me year-round. It keeps my skin moisturized without feeling heavy, and I haven’t had any breakouts.

My eyes never felt more awake and moisturized!

Love!

I use this every morning and evening and love the texture and the lychee flavor. So hydrating - great product!

Moist

Good Coverage

Short Lash Rescue!

I have short and straight lashes that take effort for lash techs to curl/lift. This did it in a heartbeat! It leaves lashes lifted and the microfibers lengthen beautifully. Natural looking lashes all day long! Must get this!
A new staple for me!

Great Products and Superb Service

I enjoyed discovering this hidden gem tucked behind the busy Colorado main retail street. My daughter and I intended to preview the new business but because of the stellar service, we left with purchases. The sales associate created a welcoming space and pleasant experience while guiding us with expertise knowledge to find the right products for my teen’s melanated puberty skin! We had a great experience and look forward to returning. We also support this business because it is woman-owned!

amazing

the only thing that will hold up stubbornly straight lashes all day!

V
Soybean Milk Pad
Vanessa Silverman
Great product!

The milk pads come 3 in a package, and the quality of the product is great. I feel a difference in my skin after using them. The only reason I didn't give 5 stars is that the package says you can leave the pads on, but you really have to be basically laying down to do that. They're a bit heavy so I wish they would stay on better.

LOVE!!!

I love this product so much! The packaging is so lovely and high quality, the patches are large and stay on very well - I definitely recommend them, they feel amazing and my skin looks great!

Great for me, gf had a comment

Perfect for me (a male) who’s only trying to remove other product and SPF from my face. My girlfriend said this product didn’t remove makeup as well as the oil cleansing balm from the same brand.

C
Real AHA BHA PHA Calming Care Mask
Customer
Great mask

Left me supple and rejuvenated. Great for the price and great for my face.

Completely as advertised

Pore reducing and skin recharging. Only qualm is that I’m a man and I feel I go through this stuff a little quickly because of the size of my face! Wish the packaging were larger

New plump skin overnight!

This mask is AMAZING! My skin is so plump and hydrated! Defintely recommand!

Incredible Results

I have had undergrounders on my back since I was a teenager. TMI I know. I began using this a few months ago. I just had a back facial for the first time in months and the aesthetician said I had no undergrounders. Incredible results. Will keep using!

K
Daily Toner Pad
Kathleen M.
Like!

I like these toner pads but I don't know if they do much for me. It leaves a hydrating film on your face but with toner pads I want my face to feel really clean. Not sure if I'd purchase again.

K
1025 Dokdo Peeling Gel
Kathleen Medina
Fun and mild exfoliant!

Love this mild exfoliant, leaves my skin feeling baby soft. I purchased to help with keeping my pores clean and I'm loving it so far