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Returns & Refunds

WHAT IS YOUR RETURN POLICY?

Please refer to playlabbeauty.com/returns for our full policy. Items must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

Hygiene and safety are important to us. We will accept back beauty products within 14 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

WHAT IS YOUR EXCHANGE POLICY?

If you change your mind, we recommend returning the original item and placing a new order for the desired product.

HOW DO I MAKE A RETURN?

You can return your item by contacting us at hello@playlabbeauty.com with your order number and item that you would like to return.

CAN I COMBINE RETURNS FROM DIFFERENT ORDERS?

Yes, you can return your item by contacting us at hello@playlabbeauty.com with your order numbers and items that you would like to return.

WHAT WILL BE THE REFUND METHOD FOR MY RETURN?

All refunds will be issued to the original form of payment unless store credit has been requested.

  • E-Gift cards or gift certificates will be refunded back to the original e-gift card/gift certificate.

WHEN WILL I BE REFUNDED?

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take up to 3-5 business days to reflect on your credit card account. This varies depending on your financial institution.

Shipping

WHEN WILL MY ORDER SHIP?

Orders will ship within 2 business days.

WHAT SHIPPING METHODS DO YOU OFFER?

  • Economy 5 - 8 Business Days
  • Standard 3 - 4 Business Days

There are areas in which we cannot expedite shipping due to logistics. These areas include:

  • Hawaii
  • Alaska
  • Puerto Rico (US Territory)
  • US Virgin Islands (US Territory)

For US territories and Alaska, the orders will ship either USPS or DHL.

DO YOU SHIP TO APO PO BOXES OR MILITARY FPO/DPO ADDRESSES?

Yes. We offer the USPS delivery option to APO or Military FPO/DPO addresses. Delivery service to these addresses can take 5-10 business days. Please note that certain items are restricted depending on the country of the Military address.

CAN I CANCEL MY ORDER BEFORE IT SHIPS?

If you need to cancel your order, please email us at hello@playlabbeauty.com as soon as possible. We strive to ship orders immediately, so your order may already be in process. If that’s the case, you will need to request a return once it arrives.

CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, we are not able to change out the items in an order once the order has been placed. You can process a return for the unwanted item once received. You can place a new order for the correct product as well.

POSSIBLE DELAYS

We do our best to ensure timely deliveries for all orders. On a rare occasion, these packages can arrive outside of the estimated timeframe.

WHY IS MY PACKAGE STILL NOT TRACKING?

If you recently received the tracking number, it can take up to 24hrs before the tracking information is updated by the courier.

WILL MY PACKAGE REQUIRE A SIGNATURE?

No.

WHAT IF MY PACKAGE IS LOST OR STOLEN?

In the unfortunate event, you are not able to locate a package that has been marked delivered by the courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, if you are still not able to locate your package, please contact us at hello@playlabbeauty.com for assistance.

WHAT IF MY PACKAGE IS MISSING AN ITEM(S)?

If you're missing items or a shipment, contact us within 7 days of ship date.

Payment

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Credit cards are a secure payment method to use when shopping online. PlayLab Beauty takes security measures and fraud monitoring to keep your account information safe.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club.
  • 3rd party payment methods: Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay and Venmo. Options may vary based on location and order amount.
  • PlayLab Beauty E-Gift certificates/Gift cards.

WHEN WILL MY CARD BE CHARGED?

An authorization charge is made when your order is placed. We will complete the charge when the order ships out.

E-GiftCards & StoreCredit

HOW DO I PURCHASE AND SEND A GIFT CARD?

You can purchase Electronic Gift Cards here!

DOES STORE CREDIT EXPIRE?

Your store credit/gift card balance does not expire, however, due to state escheatment laws, if there has not been any recent activity on the account (within 3 years or 5 years depending on the state), we will notify you of your account balance. If we do not receive a response from you and if there is still no activity on your account, we may need to report and send the funds to the state.

Based on 78 reviews
88%
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Amazing cream

Cream absorbs and feels great on mg skin

Balm

It ok! Hard to twist up and doesn’t stay on great

J
Dr. Mascara Fixer
Janet Grodzitsky
Those Can’t be MY Lashes

This product leaves me with lash lift results! The hair like fibers are superb. Sometime there’s clumping in the wand but it’s easy enough to spot them before applying to lashes. Works well with choice mascara for a dramatic effect or alone for a more natural look. Definitely a staple in my routine.

Lightweight and quick drying

Smooth application- this lightweight and quick drying spf is so easy to work with.
Second bottle - it’ll be tough to find a replacement.

My one and only

I've been usuing this mascara almost every day for a year now. I love that it enhances my lashes length without weighing them down. It can stand the hassle of a long day and the sweat on hot days. It easily comes off with water. No residue or need to rub your eyes with makeup removal.

If you're going to use face wipes, use these!

I'm not the biggest fan of face wipes, but sometimes they come in handy especially when traveling or in a pinch. The times I've used wipes, I'm only using these VT cleansing tissues. As advertised, the tissues do a great job of removing makeup and my skin does feel refreshed post-usage (no feelings of dryness!). I personally love that they're gentle on the skin - a must for someone who has rather sensitive skin. Highly recommend this product!

PERFECTION

The mini sun screens were PERFECT for gifts & giveaways. Would order these again!

Love it!

Improved skin wrinkles after couple of months of use.

Just started a skin regimen a couple of months ago. Yes, I use toner and serums and creams. But love this snail mucin, it’s thickish and doesn’t peel when dry. I put this stuff on at night and in the morning just run out of the house without applying new cream (if I’m in a rush). This is going to be a staple in my skin care regimen.

Your skin will drink it up!

Looking for a moisturizer that hydrates without feeling heavy or suffocating? Look no further! This cream glides on light, even with multiple applications, and leaves no sticky residue. Your skin will feel deeply nourished, absorbing the cream effortlessly for a plumper, smoother, and more youthful appearance. It’s completely fragrance-free, perfect for those sensitive to scents. Plus, it creates the perfect base for foundation, ensuring a flawless, glowing finish.

I don’t care for the fragrance. It’s subtle but still too much.

Natural Look

I’m glad that I took the recommendation to go with this product. The look is natural and foundation is so light can’t tell I have anything on. Great for every day use

Dark spots be gone!

I have very fair skin. A little bit of sun can give me dark sports. This product fades them away.

G
Yuja Niacin Anti Blemish Serum
Geraldine
Smells SO refreshing

I love using this product in the morning! I feel like it brightens my skin and wakes me up. The scent is also very refreshing. I would say that it helps with acne because ever since I started using this product (for about 1 month), I am not breaking out as much. I would definitely recommend!

G
Bean Essence
Geraldine
LOVE THIS

I use for my night time skin care routine. I honestly don't know what essence is but I do know that ever since I started using this product, my skin has been glowing the next day when I wake up. It moisturizes without feeling too oily. My skin looks really soft and I will buy again when I run out. I use after I apply toner.

Great For Spot Treatment!

I'm the type of person who breaks out during my "time of month" especially in my t-zone area. I found this great for spot treatment after I finish all my skincare. It smells kind of minty and refreshing. I like this product a lot because it does not dry my skin out (unlike many acne spot treatments).

AMAZING TONER!

On to my second bottle! I use this day and night and have really noticed a difference in my skin. If you're going for that "glass skin" look then you need this! It feels really refreshing on the skin too. I use after I wash my face and I use shiseido cotton pads to apply (instead of my hand). I'm hoping this will re-stock so I can keep purchasing from this store!

Cool, calm and collected

I have rosacea so my face is always red. On dry days, the redness gets worse, and my face feels warmer which makes it harder to cover with makeup or foundation. So, I was looking for a non-tinted sunscreen that would help protect and calm my face – with or without foundation. When I shared my concerns, of course the ladies at PlayLab delivered. They suggested I use this sun serum from Abib. When I heard serum, I had my doubts. But that all went away the first moment I used it.
The serum is absorbed almost as soon as it is applied and creates a smooth surface. And not too long after, my red face looks and feels calm, and I feel good about leaving my house without any foundation. On days I have to put on foundation, it goes on easily and doesn’t leave a thick or heavy feeling on my face. This is a must buy!

No more puffy eyes

These patches are great! I used to get the individually wrapped eye patches. But always felt bad about all the waste with the packaging. But also felt the ones that were good usually came in a box of 5-10. And if I get a box of 30 eye patches, the quality was usually sacrificed. But not only do these eye patches have less packaging, there are enough patches to use daily. More importantly, if you wake up with puffy eyes every morning like me, you’ll notice the puffiness disappear after the first use and feel hydrated.
I usually wake up with puffy eyes and started getting bags under my eyes as I get older. I also work from home with many early morning video calls. I put these on 10-15 minutes before I start working or before I have to hop on a call and the puffiness is gone by the time I have to hop on the call.
Once again, PlayLab really listened to my concerns and delivered with such amazing recommendations!

super light and so easy to blend!! layers nicely over makeup

Favorite. Cream. Ever.

As someone with dry skin, this has been a lifesaver for me year-round. It keeps my skin moisturized without feeling heavy, and I haven’t had any breakouts.

My eyes never felt more awake and moisturized!

Love!

I use this every morning and evening and love the texture and the lychee flavor. So hydrating - great product!

Moist

Good Coverage

Short Lash Rescue!

I have short and straight lashes that take effort for lash techs to curl/lift. This did it in a heartbeat! It leaves lashes lifted and the microfibers lengthen beautifully. Natural looking lashes all day long! Must get this!
A new staple for me!